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Website is displaying a White Screen

The dreaded WordPress White Screen of Death! Although this sounds dramatic, it’s usually caused by a faulty plugin and is fairly simple to rectify. In the first instance you should log into your Web hosting account and look at your error logs (location of this can depend on your webhost). The errors will usually give you an indication of where the problem lies and will look something like this:

[Wed May 15 17:09:46.486692 2019] [php7:emerg] [pid 7548] [client 127.0.0.1:59960] PHP Parse error: syntax error, unexpected 'function' (T_FUNCTION) in /var/www/html/www.example.com/wp-content/plugins/sample-plugin/sample-plugin.php on line 40

If you read through the message you will see the name of the faulty plugin.

Next step is to open you web host File manager application, navigate to the plugins directory and rename the folder containing the faulty plugin, eg from sample-plugin to sample-plugin.faulty (any name will do, but it’s best to use something meaningful).

When you next try to load the site, the plugin will automatically be disabled and your site should load correctly. You should replace the plugin with an alternative.

This issue is exactly the kind of thing we fix everyday with our fixed price WordPress fix.

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About the Author

Christian Mayne is a full time WordPress developer and consultant based in the UK. He runs a UK based WordPress development agency with clients all over the World. As well as WordPress development, Christian has been teaching WordPress use and development since 2014 in classroom settings and online.

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